Companies can collaborate with their customers on support projects such as product enhancements, modification, customization, and technical support using the OPS. Such projects can be further outsourced if needed or internal resources can be used to work on them. Unlike standard CRM tools, OPS provides the functionality for the customer to view information on projects-in-progress and offer feedback during relevant stages, such as requirements analysis and prototyping. You can easily mobilize company wide resources to work on a project and collaborate effectively with the customer using OPS.

The environment seamlessly integrates with client and vendor business processes, product development and version control to escalate customer support services. The use of OPS helps product based companies to take customer support services to new standards of professionalism, using an integrated technology environment. They help leverage on 24 * 7 capabilities, timely deliveries, outsourcing benefits and control of operations at a low cost.

The OPS environment is a browser-based, open architecture framework that integrates tightly with the customer support partners' processes and their delivery models. The OPS environment comes with built-in collaboration tools, process control utilities and remote management of work products and resources. Optimization and customization of OPS hold great promise for product-based companies and their service support partners. It helps attend to and capitalize on ever-growing customer needs and alleviates the pressures of delivering to tight schedules and in the face of growing competition.