Outsourced Customer Support and Collaborative Partnership

OPS provides you with better remote team management via

• Effective collaboration applications and full communication support
• Transparency of project progress
• Work escalation, time management, and quality assurance

The Outsourced Product Support (OPS) environment is a browser-based, open architecture framework that integrates tightly with the customer support partners' processes and their delivery models. The OPS environment comes with built-in collaboration tools, process control utilities and remote management of work products and resources. Optimization and customization of OPS hold great promise for product-based companies and their service support partners. It helps attend to and capitalize on ever-growing customer needs and alleviates the pressures of delivering to tight schedules and in the face of growing competition.[ click here to learn more ]

The overview of features included in the OPS suite are listed below:

• Interfaces for the customer to ask for online technical support, enhancement and customizations
• Customer requests routing
• Task Allocation and remote program management
• Remote solution implementations support
• Outsourcing and engagement management
• Collaboration
• Defect Tracking, Traceability, Reviews and Alerts over different locations through a remote desktop interface.